Donation Door Lead: Lead Donor Service & Operations

Goodwill Industries of Southwest Florida; Estero (FL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

403(b) retirement plan

PTO and paid holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Zusammenfassung

Goodwill Southwest Florida is seeking a Donation Door Lead in Estero, FL to oversee the donation door, assist attendants, and ensure donations are recorded and processed efficiently.

You will operate forklift and pallet jack, maintain a clean, safe area, greet donors, and apply Kaizen guidelines while upholding excellent customer service.

This full-time hourly role requires a high school diploma, flexibility, and the ability to lift 40 pounds frequently.

Qualifikationen

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous retail and/or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods and lift 40 pounds frequently.
• Ability to work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Aufgaben

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations.
• Operate a forklift, pallet jack, and other equipment to load/unload trucks and organize materials.
• Maintain a clean, debris-free donation area inside and outside the facility.
• Sort and place donations into designated containers to support operations.
• Greet donors and customers, record items, and provide donation receipts.
• Exercise sound judgment on whether donations can be accepted and communicate refusals tactfully.
• Thank donors and maintain courteous interactions with all donors and customers.
• Follow all company policies and complete required training.

Kenntnisse

Customer service

Verbal communication

Physical stamina

Math basics

Teamwork

Ausbildung

High school diploma or equivalent

Tools

Forklift

Pallet jack

Jobbeschreibung

Goodwill Southwest Florida is seeking a Donation Door Lead in Estero, FL to oversee the donation door, assist attendants, and ensure donations are recorded and processed efficiently.

You will operate forklift and pallet jack, maintain a clean, safe area, greet donors, and apply Kaizen guidelines while upholding excellent customer service.

This full-time hourly role requires a high school diploma, flexibility, and the ability to lift 40 pounds frequently.