Donation Door Lead: Elevate Donor Experience & Operations

Goodwill Industries of Southwest Florida; Lehigh Acres (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donation Door Lead to supervise the donation door area, assist attendants, and ensure smooth intake, sorting, and processing using the Kaizen system. This role involves operating material handling equipment, maintaining safety, and delivering excellent donor and customer service.

Qualifications include a high school diploma, ability to operate forklifts and related equipment, strong communication, and physical stamina to lift heavy items.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous retail and/or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to recognize colors.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work under stressful conditions.
• Ability to work a flexible schedule.

Responsibilities

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations according to the Kaizen system and all RAW/Salvage sorting and labeling guidelines.
• Operate a forklift, pallet jack, and other equipment to load and unload trucks, organize materials, stack and unstack materials safely, and complete required pre- and post-operation inspections.
• Maintain a clean, neat, and debris-free donation area inside and outside the facility by utilizing Kaizen 5-minute drills and removing unsafe pallets and Gaylords from service.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, or other assigned locations to support aftermarket operations and minimize disposal expenses.
• Greet donors and customers with a friendly demeanor, assist with unloading donations from vehicles, record donated items, and provide donation receipts.
• Exercise sound judgment when determining whether donations can be accepted and communicate donation refusals with tact and professionalism.
• Thank donors for their contributions and maintain courteous interactions with all donors and customers.
• Follow all company policies and complete all required training programs.

Skills

Customer service

Forklift operation

Communication skills

Physical stamina

Team coordination

Education

High school diploma or equivalent

Tools

Forklift certification preferred

Job description

Goodwill Southwest Florida is seeking a Donation Door Lead to supervise the donation door area, assist attendants, and ensure smooth intake, sorting, and processing using the Kaizen system. This role involves operating material handling equipment, maintaining safety, and delivering excellent donor and customer service.

Qualifications include a high school diploma, ability to operate forklifts and related equipment, strong communication, and physical stamina to lift heavy items.