Donation Door Lead — Operations & Donor Experience

Goodwill Industries of Southwest Florida; Port Charlotte (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donation Door Lead to supervise the donation door area and assist Donation Door Attendants with receiving, recording, sorting and processing donations under Kaizen guidelines.

This role requires operating a forklift, pallet jack and other equipment, performing pre- and post-operation inspections, and maintaining a clean, safe, organized donation space while delivering excellent donor service.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Retail or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.

Responsibilities

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations according to Kaizen guidelines.
• Operate a forklift, pallet jack, and other equipment to load and unload trucks, organize materials, stack and unstack safely, and perform pre-/post-operation inspections.
• Maintain a clean, neat, debris-free donation area inside and outside the facility by performing Kaizen drills and removing unsafe pallets from service.
• Sort and place pulls, salvage, and recyclables into designated containers and locations to support aftermarket operations and minimize disposal costs.
• Greet donors and customers, assist with unloading donations, record items, and provide donation receipts.
• Use sound judgment to determine whether donations can be accepted and communicate refusals tactfully.
• Thank donors and maintain courteous interactions with all donors and customers.
• Follow company policies and complete required training.

Skills

Forklift operation

Communication skills

Stamina

Attention to safety

Basic math

Education

High school diploma or equivalent

Tools

Forklift certification

Job description

Goodwill Southwest Florida is seeking a Donation Door Lead to supervise the donation door area and assist Donation Door Attendants with receiving, recording, sorting and processing donations under Kaizen guidelines.

This role requires operating a forklift, pallet jack and other equipment, performing pre- and post-operation inspections, and maintaining a clean, safe, organized donation space while delivering excellent donor service.