Donation Door Lead

Goodwill Industries of Southwest Florida; Estero (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

PTO and paid holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donation Door Lead in Estero, FL to oversee the donation door, assist attendants, and ensure donations are recorded and processed efficiently.

You will operate forklift and pallet jack, maintain a clean, safe area, greet donors, and apply Kaizen guidelines while upholding excellent customer service.

This full-time hourly role requires a high school diploma, flexibility, and the ability to lift 40 pounds frequently.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous retail and/or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods and lift 40 pounds frequently.
• Ability to work outdoors in varying temperatures and weather conditions.
• Ability to work a flexible schedule.

Responsibilities

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations.
• Operate a forklift, pallet jack, and other equipment to load/unload trucks and organize materials.
• Maintain a clean, debris-free donation area inside and outside the facility.
• Sort and place donations into designated containers to support operations.
• Greet donors and customers, record items, and provide donation receipts.
• Exercise sound judgment on whether donations can be accepted and communicate refusals tactfully.
• Thank donors and maintain courteous interactions with all donors and customers.
• Follow all company policies and complete required training.

Skills

Customer service

Verbal communication

Physical stamina

Math basics

Teamwork

Education

High school diploma or equivalent

Tools

Forklift

Pallet jack

Job description

Job Title: Donation Door Lead

Location: Estero, FL

Employment Type: Full-Time - Hourly

Goodwill Southwest Florida is seeking a Donation Door Lead to oversee the daily operations of the donation door area while supporting donation intake, sorting, and processing through the Kaizen system. This lead position assists Donation Door Attendants, ensures compliance with Kaizen guidelines and processing standards, operates material handling equipment, and helps maintain a clean, safe, and organized donation area while providing excellent customer service to donors and customers.

Key Responsibilities:

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations according to the Kaizen system and all RAW/Salvage sorting and labeling guidelines.
• Operate a forklift, pallet jack, and other equipment to load and unload trucks, organize materials, stack and unstack materials safely, and complete required pre- and post-operation inspections.
• Maintain a clean, neat, and debris-free donation area inside and outside the facility by utilizing Kaizen 5-minute drills and removing unsafe pallets and Gaylords from service.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, or other assigned locations to support aftermarket operations and minimize disposal expenses.
• Greet donors and customers with a friendly demeanor, assist with unloading donations from vehicles, record donated items, and provide donation receipts.
• Exercise sound judgment when determining whether donations can be accepted and communicate donation refusals with tact and professionalism.
• Thank donors for their contributions and maintain courteous interactions with all donors and customers.
• Follow all company policies and complete all required training programs.

Qualifications:

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous retail and/or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to recognize colors.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work under stressful conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement