Donation Door Attendant

Goodwill Industries of Southwest Florida; Naples (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a part-time Donation Door Attendant to serve as a front-line ambassador, receiving, recording, and sorting donated goods per established guidelines. The role emphasizes excellent customer service and maintaining a clean, safe donation area.

Responsibilities include greeting donors, recording donations, providing receipts, and evaluating items. You will sort items per guidelines, manage containers and pallets, and adhere to safety protocols while supporting

Qualifications

• High school diploma or equivalent preferred.
• Retail and/or stock handling experience preferred.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods and lift 40 lbs regularly.

Responsibilities

• Greet donors and customers with a friendly demeanor and excellent service.
• Receive donations by loading items and recording donations.
• Provide donation receipts to donors.
• Evaluate donations using guidelines and decline items politely if needed.
• Maintain clean, safe donation areas inside and outside.
• Sort donations using the Track Method and labeling guidelines.
• Sort and place items into designated containers and locations.
• Move pallets and unload storage trailers safely.
• Follow safety policies and use PPE as required.
• Perform store-related duties as assigned by supervisors.

Skills

Customer service

Verbal communication

Written communication

Stamina/standing

PPE awareness

Education

High school diploma or equivalent

Tools

Donation tablet

Job description

Job Title: Donation Door Attendant

Employment Type: Part-Time - Hourly

Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. This position provides excellent customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines.

Key Responsibilities:

• Greet donors and customers with a friendly demeanor, eye contact, and excellent customer service.
• Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts.
• Evaluate donations using established guidelines and tactfully communicate when items cannot be accepted.
• Thank donors for their contributions and maintain courteous interactions at all times.
• Maintain clean, neat, and debris-free donation areas both inside and outside the facility.
• Sort donations using the current Track Method and follow all RAW/Outlet sorting and labeling guidelines.
• Properly sort and place pulls, outlet merchandise, recyclable commodities, and other materials into designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses.
• Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.
• Follow all safety policies and procedures, including the use of required personal protective equipment (PPE).
• Practice all aspects of the company's customer service program.
• Follow all company policies and complete required training programs.
• Maintain regular attendance and punctuality according to assigned schedules.
• Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.

Qualifications:

• High school diploma or equivalent preferred.
• Retail and/or stock handling experience preferred.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to use a donation tablet.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding while providing excellent customer service.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement