Donation Center Team Lead & Training Specialist

Goodwill Industries International, Inc.; Glendale, Northern (AZ, KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

5 Medical Plans

Employer Funded HRA

3 Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a store/operations support role in Glendale to help manage day-to-day activities, onboard and train Team Members, and uphold brand standards across locations. The position emphasizes frontline service, safe and clean environments, and consistent procedures.

You will coordinate with Transportation, Retail, Finance, HR, and Learning & Development to meet goals, provide hands-on support, and maintain regular in-person attendance across sites.

Qualifications

• High School education or equivalent work experience.
• 6 months customer service experience.
• Strong communication skills, both written and verbal.
• Ability to be trained and take direction.
• Must be at least 18 years of age or older.
• Ability to speak and read English proficiently.
• Valid Arizona driver's license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Makes routine day-to-day operational decisions within the assigned area of responsibility, adjusts priorities as needed to support business goals and operational effectiveness, and communicates significant issues, trends, and recommended follow-up to managers.
• Helps ensure Team Members are equipped to provide excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, provide training and onboarding support, maintain internal partnerships, and ensure consistent execution of operational programs and procedures.
• Supports effective onboarding and training of Team Members by ensuring they receive the appropriate resources, guidance, mentorship, and hands‑on support needed to perform their duties in accordance with company standards and procedures.
• Supports day‑to‑day RDC operations, including Team Member and donor needs, site coverage, premises maintenance, product management, loss prevention, and adherence to overall operational standards.
• Ensures assigned locations are clean, well‑kept, safe, secure, and reflective of company and brand standards.

Skills

Customer service

Communication

Training & direction

English proficiency

Driver's license

MVR check

Education

High School diploma or equivalent

Job description

Goodwill of Central and Northern Arizona is seeking a store/operations support role in Glendale to help manage day-to-day activities, onboard and train Team Members, and uphold brand standards across locations. The position emphasizes frontline service, safe and clean environments, and consistent procedures.

You will coordinate with Transportation, Retail, Finance, HR, and Learning & Development to meet goals, provide hands-on support, and maintain regular in-person attendance across sites.