Operations Lead, Donation Center & Team Training

Goodwill of Central and Northern Arizona; Cave Creek (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Goodwill of Central and Northern Arizona is seeking an Operations Coordinator to oversee day-to-day activities across multiple locations, coordinate training and onboarding, and ensure adherence to company standards and procedures.

You will travel between sites to support business needs, mentor Team Members, and collaborate with departments to achieve operational goals. This role emphasizes customer service excellence, safety, and culture adoption within a value-driven nonprofit network.

Qualifications

• High School education or equivalent work experience.
• 6 months customer service experience.
• Strong communication skills, both written and verbal.
• Ability to be trained and take direction.
• Must be at least 18 years of age or older.
• Ability to speak and read English proficiently.
• Valid Arizona driver's license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Makes routine day-to-day operational decisions within the assigned area of responsibility, adjusts priorities as needed to support business goals and operational effectiveness, and communicates significant issues, trends, and recommended follow-up to managers.
• Helps ensure Team Members are equipped to provide excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, provide training and onboarding support, maintain internal partnerships, and ensure consistent execution of operational programs and procedures.
• Supports effective onboarding and training of Team Members by ensuring they receive the appropriate resources, guidance, mentorship, and hands-on support needed to perform their duties in accordance with company standards and procedures.
• Supports day-to-day RDC operations, including Team Member and donor needs, site coverage, premises maintenance, product management, loss prevention, and adherence to overall operational standards.
• Ensures assigned locations are clean, well-kept, safe, secure, and reflective of company and brand standards.
• Identifies opportunities for process improvement and cost savings by evaluating current procedures, sharing best practices, supporting implementation of improvements, and helping Team Members effectively utilize tools, systems, and automation.
• Supports the de-escalation and resolution of customer situations by providing guidance, and appropriate follow-up, involving upper management when necessary.
• Collaborates with Transportation and other internal departments, including Retail, Home Pickup, Finance, HR, and Learning & Development, to support training, communication, reporting, and overall department goals.
• Supports Team Member development through ongoing training, onboarding, knowledge reinforcement, performance feedback, and identification of additional development opportunities. Provides accurate documentation and reporting to support management decisions when needed. This role does not perform formal performance management or make independent employment decisions.
• Plays an active role in company culture initiatives and change management by communicating changes effectively, reinforcing expectations, supporting Team Members through transitions, and helping ensure consistent adoption of new processes and procedures.
• Maintains regular and consistent in-person attendance to provide hands-on operational, training, and onboarding support across assigned locations.
• Models and reinforces Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Supports donation accuracy by entering donation counts daily, completing routine audits, identifying discrepancies, and providing accurate reporting to support operational accountability and manager follow-up when needed.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Train & direct others

English proficiency

18+ years old

Driver's license

Background check

Education

High School or equivalent

Job description

Goodwill of Central and Northern Arizona is seeking an Operations Coordinator to oversee day-to-day activities across multiple locations, coordinate training and onboarding, and ensure adherence to company standards and procedures.

You will travel between sites to support business needs, mentor Team Members, and collaborate with departments to achieve operational goals. This role emphasizes customer service excellence, safety, and culture adoption within a value-driven nonprofit network.