Donation Center Greeter & Customer Service

Goodwill of the Finger Lakes; Village of Honeoye Falls (NY); On-site; USD 30,000 - 38,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking an ADC Donor Greeter at 452 Honeoye Falls, Honeoye Falls, NY. This full-time role (Reg 37.50 hours) includes greeting donors, processing donations, and maintaining a neat, safe center while supporting merchandise sorting and stocking.

You will assist customers, keep records, label equipment, and help load/unload; strong service, communication, and teamwork are essential. Weekend/holiday availability required.

Qualifications

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Ability to read and understand documents.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to customers and staff.

Responsibilities

• Assist customers in bringing donations inside.
• Records donations using the daily tracking methods.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
• Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
• Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Sort, test, and clean items for quality and processing.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Communication

Reading

Writing

Speaking

Teamwork

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking an ADC Donor Greeter at 452 Honeoye Falls, Honeoye Falls, NY. This full-time role (Reg 37.50 hours) includes greeting donors, processing donations, and maintaining a neat, safe center while supporting merchandise sorting and stocking.

You will assist customers, keep records, label equipment, and help load/unload; strong service, communication, and teamwork are essential. Weekend/holiday availability required.