Donation Center Experience Specialist

Goodwill of Central & Northern Arizona; Sykesville (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Plans

Employer Funded Health Reimbursement

Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Monocacy Valley seeks a store team member in Sykesville, MD to lead an excellent customer and brand experience while promoting sales. You will receive donations, label items, and assist customers with loading and unloading, ensuring proper placement and safety.

The role requires excellent customer service, ability to obtain forklift certification, English proficiency, and adherence to attendance and safety standards. Great for motivated individuals seeking entry-level retail work.

Qualifications

• Excellent customer service skills.
• Ability to pass forklift certification.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.

Skills

Customer service

Forklift certification

English proficiency

18+

Job description

Goodwill of Monocacy Valley seeks a store team member in Sykesville, MD to lead an excellent customer and brand experience while promoting sales. You will receive donations, label items, and assist customers with loading and unloading, ensuring proper placement and safety.

The role requires excellent customer service, ability to obtain forklift certification, English proficiency, and adherence to attendance and safety standards. Great for motivated individuals seeking entry-level retail work.