Donation Center Associate — Customer Service & Sorting

Goodwill of Central & Northern Arizona; Sykesville (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical plans

HRA (Employer Funded)

Dental plans

Vision plan

401K plans (Traditional & Roth)

Employer paid life insurance

EAP

Paid time off; sick and vacation

Paid holidays

Job summary

Goodwill of Monocacy Valley is seeking a store team member to deliver an excellent customer and brand experience, assist in donation processing, and promote sales across GCNA and its affiliates. You will receive donations, label items, provide receipts, and support loading/unloading and store operations according to company standards.

The role requires strong customer service, ability to obtain forklift certification, English proficiency, and adherence to safety procedures.

Qualifications

• Excellent customer service skills
• Ability to pass a forklift certification class
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM standards.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.

Skills

Customer service

Forklift cert

English literacy

Age 18+

Background check

Job description

Goodwill of Monocacy Valley is seeking a store team member to deliver an excellent customer and brand experience, assist in donation processing, and promote sales across GCNA and its affiliates. You will receive donations, label items, provide receipts, and support loading/unloading and store operations according to company standards.

The role requires strong customer service, ability to obtain forklift certification, English proficiency, and adherence to safety procedures.