Donation Center Associate - Friendly Customer Service

Goodwill Dallas; Dallas, Northern (TX, KY); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Goodwill Dallas is seeking an entry-level team member to greet customers and donors and process donations under supervision. You will receive donations, issue receipts, and assist with lifting while keeping the stockroom organized and safe.

Join a friendly team focused on community service; the role requires a courteous attitude, ability to handle donations safely, and adherence to safety guidelines. Prior experience is not required.

Qualifications

• Ability to adhere to the organization’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Knowledge of textile articles related to garment classification.

Responsibilities

• Greet each customer with a courteous, friendly and professional attitude; provide prompt customer service.
• Receive donations, issue receipts, and assist with lifting items for donors/customers.
• Sort and price donations and maintain organization of stock areas.
• Keep production and store areas clean and safe and follow dress code requirements.
• Provide general information to customers/donors and assist processors as needed.
• Follow safety and public protection guidelines; escalate issues to management as needed.

Skills

Core Principles adherence

Retail knowledge

Listening follow directions

Customer service

Calm under pressure

Garment classification knowledge

English language proficiency

Job description

Goodwill Dallas is seeking an entry-level team member to greet customers and donors and process donations under supervision. You will receive donations, issue receipts, and assist with lifting while keeping the stockroom organized and safe.

Join a friendly team focused on community service; the role requires a courteous attitude, ability to handle donations safely, and adherence to safety guidelines. Prior experience is not required.