Donation Center Associate: Sorting, Customer Service

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 24,000 - 28,000; Full time

Job summary

Goodwill of Central and Coastal Virginia seeks a dedicated team member to assist customers with donated goods and to ensure timely, accurate pre-sorting of donations. You will greet donors, help unload vehicles, and safely load trailers while maintaining a clean, organized work area.

You must follow security guidelines and company policies and can expect to work evenings and weekends as needed. The role requires a High School Diploma or GED (or equivalent experience) and successful completion of

Qualifications

• High School Diploma or GED preferred or equivalent work experience.
• No previous experience required.
• Criminal background check required for employment.

Responsibilities

• Provide prompt, efficient, and courteous service to all customers.
• Assist customers with donations by greeting donors and helping unload their vehicle.
• Accurately presort donations by category and label donations accordingly.
• Safely load trailers.
• Maintain a clean and organized work environment for safety.
• Ensure security of company assets and report theft or security issues.
• Know and adhere to department policies and procedures.
• Communicate with supervisor about donation area and customer issues.
• Adhere to dress code and maintain personal hygiene standards.
• Exercise sound judgment in customer interactions.

Skills

Customer focus

Communication

Job skills knowledge

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia seeks a dedicated team member to assist customers with donated goods and to ensure timely, accurate pre-sorting of donations. You will greet donors, help unload vehicles, and safely load trailers while maintaining a clean, organized work area.

You must follow security guidelines and company policies and can expect to work evenings and weekends as needed. The role requires a High School Diploma or GED (or equivalent experience) and successful completion of