Donation Center Associate: Customer Service & Sorting

Goodwill of Central and Coastal Virginia; Virginia Beach (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Donation Processing Associate to assist customers with donated goods and ensure timely, accurate pre-sorting of donations. You will greet donors, help unload vehicles, sort donations by category, and help load trailers.

The role emphasizes safety, courtesy, and maintaining a clean work area. A background check is required; evenings and weekends may be required to support store operations.

Qualifications

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Responsibilities

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment to ensure safe working area for associates and customers.
• Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
• Know and adhere to department policies and procedures.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
• Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Skills

Customer service

Communication

Safety awareness

Education

High School Diploma or GED

No professional certifications required

Job description

Goodwill of Central and Coastal Virginia is seeking a Donation Processing Associate to assist customers with donated goods and ensure timely, accurate pre-sorting of donations. You will greet donors, help unload vehicles, sort donations by category, and help load trailers.

The role emphasizes safety, courtesy, and maintaining a clean work area. A background check is required; evenings and weekends may be required to support store operations.