Donation Center Associate - Customer Care & Sorting

Goodwill of Central and Coastal Virginia; Newport News (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Central and Coastal Virginia in Newport News seeks a reliable associate to assist customers with donated goods and perform timely, accurate pre-sorting.

You will greet donors, help unload vehicles, label items, and maintain a clean, safe work area while following department policies. Evening and weekend availability is required; the role may involve lifting up to 50 pounds and requires passing a background check.

Qualifications

• High school diploma or GED preferred; combination of education and experience considered.
• No prior experience required for the role.
• Must pass criminal background check.

Responsibilities

• Provide prompt, efficient, and courteous service to customers.
• Assist donors with unloading their vehicle and handle donations carefully.
• Accurately presort donations by category and label accordingly.
• Safely load trailers and maintain a clean, organized work area.
• Follow department policies and report issues to supervisor.
• Adhere to dress code and personal hygiene standards.

Skills

Customer service

Safety awareness

Communication

Education

High School Diploma or GED preferred

Job description

Goodwill of Central and Coastal Virginia in Newport News seeks a reliable associate to assist customers with donated goods and perform timely, accurate pre-sorting.

You will greet donors, help unload vehicles, label items, and maintain a clean, safe work area while following department policies. Evening and weekend availability is required; the role may involve lifting up to 50 pounds and requires passing a background check.