Donation Center Associate — Friendly Customer Service

Goodwill Dallas; Carrollton (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill Dallas in Carrollton, TX is seeking a friendly Donation Attendant to welcome donors, process donations, issue receipts, and assist customers. This on-site role focuses on courteous service, organization, and safe handling of items in a busy donation area.

You will sort items, price hard goods, keep the stockroom orderly, follow safety guidelines, and support teammates as needed. Must be able to lift up to 40 pounds and communicate in English.

Qualifications

• Ability to adhere to the organization’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Knowledge of textile articles related to garment classification (gowns, shirts, pants, etc).
• Ability to read, write, speak and understand the English language.

Responsibilities

• Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
• Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
• Sort and price hard goods (miscel).
• Keep the production area clean and safe and other store areas as directed.
• Maintain a well-groomed appearance and appropriate dress code including name badge and vest.

Skills

Customer service

Stock handling

English proficiency

Courtesy & professionalism

Emergency response

Textile knowledge

Lifting capability

Job description

Goodwill Dallas in Carrollton, TX is seeking a friendly Donation Attendant to welcome donors, process donations, issue receipts, and assist customers. This on-site role focuses on courteous service, organization, and safe handling of items in a busy donation area.

You will sort items, price hard goods, keep the stockroom orderly, follow safety guidelines, and support teammates as needed. Must be able to lift up to 40 pounds and communicate in English.