Donation Center Associate - Customer Experience

Goodwill Industries International, Inc.; Surprise (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

5 Medical Plans

Employer Funded HRA

3 Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona in Surprise, AZ is seeking a store team member to lead an excellent customer and brand experience and promote sales. Starting pay is $15.15 per hour.

You will receive donations, label items, assist customers, operate pallet jack and walkie stacker, and help maintain merchandise organization on the floor and in the production area. Must be 18+, able to pass background/drug screening, and complete forklift certification.

Qualifications

• Excellent customer service skills
• Ability to pass a forklift certification class
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Ability to pass a background check and drug screen

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Skills

Excellent customer service skills

Forklift certification

English proficiency

Age 18+

Job description

Goodwill of Central and Northern Arizona in Surprise, AZ is seeking a store team member to lead an excellent customer and brand experience and promote sales. Starting pay is $15.15 per hour.

You will receive donations, label items, assist customers, operate pallet jack and walkie stacker, and help maintain merchandise organization on the floor and in the production area. Must be 18+, able to pass background/drug screening, and complete forklift certification.