Donations & Inventory Specialist — Fast-Paced Retail

Goodwill Industries Group; Mishawaka (IN); On-site; USD 31,519,000 - 35,818,000; Full time

Job summary

Goodwill Industries Group in Mishawaka, IN is seeking a Full Time Retail Associate to receive, sort, price, tag, and stock donated items, ensuring a smooth flow from drive-thru to sales floor.

The role reports to the Store Manager and emphasizes excellent customer service, accuracy, and teamwork in a fast-paced environment. Training on donation policies and safety procedures is provided.

Qualifications

• Excellent customer service skills with donors and customers.
• Friendly and approachable demeanor in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items.
• Ability to quickly learn donation policies and item classifications.
• Basic safety understanding including lifting techniques and hazard awareness.
• Ability to work efficiently in a fast-paced environment with accuracy.
• Strong teamwork and communication with colleagues and supervisors.

Responsibilities

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back-end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Skills

Customer service

Friendly demeanor

Detail-oriented

Learn quickly

Safety awareness

Teamwork

Job description

Goodwill Industries Group in Mishawaka, IN is seeking a Full Time Retail Associate to receive, sort, price, tag, and stock donated items, ensuring a smooth flow from drive-thru to sales floor.

The role reports to the Store Manager and emphasizes excellent customer service, accuracy, and teamwork in a fast-paced environment. Training on donation policies and safety procedures is provided.