Donation Associate & Customer Experience Champion

Goodwill of Central & Northern Arizona; Happy Valley (OR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401K

Employer Funded Health Reimbursement

Employer Paid Life Insurance

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Store Team Member to lead an excellent customer and brand experience, promote sales, and receive donations in an expedient, courteous manner. You will place items in the production room or on the sales floor.

This role requires strong customer service, the ability to pass forklift certification, English proficiency, and being at least 18. You will help with labeling, receipts, safety, and assisting customers with loading merchandise.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers; follows safety rules.
• Provides floor care duties at a retail store, as needed.
• Cross trains in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Excellent customer service

Forklift certification

English proficiency

Age 18+

Background check/drug screen

Job description

Goodwill of Central and Northern Arizona is seeking a Store Team Member to lead an excellent customer and brand experience, promote sales, and receive donations in an expedient, courteous manner. You will place items in the production room or on the sales floor.

This role requires strong customer service, the ability to pass forklift certification, English proficiency, and being at least 18. You will help with labeling, receipts, safety, and assisting customers with loading merchandise.