Domestic Logistics Operations Support — On-Site (Atlanta)

Scan Global Logistics; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

Scan Global Logistics is seeking an Operations Support – Domestic professional in Atlanta, GA, to coordinate and support domestic freight movements from production facilities to customers and distribution locations. The role works with carriers, internal teams, and external partners to ensure on-time delivery and accurate documentation.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable in a fast-paced logistics environment where priorities change quickly.

Qualifications

• 2+ years of experience in freight forwarding, transportation, logistics, or related industry.
• Experience with domestic freight operations, transportation coordination, shipment scheduling, carrier management, and shipment tracking preferred.
• Experience with freight documentation, delivery exceptions, claims, and/or customer service in a logistics environment preferred.
• High school diploma or equivalent required; additional education or training in logistics and supply chain or a related field is a plus.

Responsibilities

• Coordinate and schedule domestic freight shipments to support on-time delivery and customer requirements.
• Receive and review shipment orders, determine appropriate transportation options, and assign shipments to qualified carriers.
• Coordinate movement of finished goods between production facilities, distribution locations, third-party warehouses, and customers.
• Prepare, review, and maintain transportation and shipment documentation, including delivery notes, transfer orders, shipment records, and related paperwork.
• Prepare and provide domestic freight quotes based on shipment details, equipment needs, pickup and delivery requirements, and customer expectations.
• Monitor shipments from pickup through delivery and proactively communicate status updates, delays, and exceptions to appropriate internal teams and customers.
• Work with carriers and transportation providers to obtain competitive rates and ensure quoted costs are accurate.
• Review shipment details and identify the best transportation option based on service, cost, and delivery requirements.
• Work closely with carriers and logistics service providers to resolve scheduling, delivery, service, and shipment-related issues.
• Serve as an operational point of contact for carriers and internal departments regarding shipment status, service concerns, and delivery exceptions.
• Investigate shipment complaints, delivery issues, and claims. Coordinate follow-up with the appropriate parties through resolution and closure.
• Take ownership of operational issues from identification through resolution, ensuring timely follow-up and providing effective solutions.
• Identify opportunities to improve transportation processes, reduce costs, increase efficiency, and enhance service levels.
• Assist Customer Service with order status inquiries, delivery updates, special requests, and other customer needs.
• Monitor inventory and shipment information using the company’s ERP system or other applicable systems.
• Identify recurring transportation or operational issues and assist with implementing process improvements to improve efficiency, service levels, and overall customer experience.
• Review logistics procedures and recommend practical improvements to management when opportunities are identified.
• Maintain accurate and timely shipment information within applicable systems to support operational visibility and reporting.
• Coordinate with multiple internal locations and external third-party facilities to support the reliable and timely distribution of customer orders.
• Develop and maintain strong working relationships with carriers, customers, internal teams, and other key business partners.
• Perform other related duties and responsibilities as assigned.

Skills

Customer service

Communication

Attention to detail

Organization

Problem-solving

Teamwork

Microsoft Office

Education

High school diploma

Logistics-related training (preferred)

Tools

ERP system

Logistics software

Job description

Scan Global Logistics is seeking an Operations Support – Domestic professional in Atlanta, GA, to coordinate and support domestic freight movements from production facilities to customers and distribution locations. The role works with carriers, internal teams, and external partners to ensure on-time delivery and accurate documentation.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable in a fast-paced logistics environment where priorities change quickly.