Domestic Freight Operations Specialist

Scan Global Logistics; Brunswick (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Scan Global Logistics is seeking a Domestic Operations Coordinator to manage domestic freight shipments and coordinate with carriers from pickup to delivery. This role supports our production facilities and warehouses, ensuring on-time movement and accurate documentation, while delivering exceptional customer service.

You will schedule pickups, monitor status, handle DOT compliance, and provide proactive communication with customers and internal teams.

Qualifications

• Freight industry experience 2+ years is required.
• Experience in freight forwarding operations and domestic logistics.
• Experience coordinating domestic shipments for trade show/exhibition shipments.

Responsibilities

• Arrange and manage domestic freight shipments (LTL, FTL, expedited, intermodal).
• Schedule pickups and deliveries with carriers per customer requirements.
• Monitor shipment status and provide real-time tracking updates.
• Prepare shipping documents (BOLs, rate confirmations, delivery receipts).
• Ensure DOT compliance and internal freight handling standards.
• Oversee coordination of trade show shipments for on-time delivery.
• Serve as a key contact for customers regarding orders and delivery schedules.
• Communicate professionally via phone and email with shipment updates.
• Investigate and manage customer complaints or freight claims with carriers.
• Build relationships with customers by understanding logistics needs.
• Enter shipment data into the transportation management system.
• Coordinate with dispatch, warehouse, and billing for operational efficiency.
• Verify carrier invoices against rate agreements and assist with discrepancies.

Skills

Freight industry experience

Domestic logistics coordination

Customer service oriented

Problem solving

MS Office

MS Excel

Basic Computer Skills

Job description

Scan Global Logistics is seeking a Domestic Operations Coordinator to manage domestic freight shipments and coordinate with carriers from pickup to delivery. This role supports our production facilities and warehouses, ensuring on-time movement and accurate documentation, while delivering exceptional customer service.

You will schedule pickups, monitor status, handle DOT compliance, and provide proactive communication with customers and internal teams.