Domestic Freight Track & Trace Specialist

R+L Global Logistics; Birmingham (AL); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

R+L Global Logistics is seeking a Domestic Logistics Specialist - Track & Trace in Birmingham, AL. You will manage high volumes of calls and emails to monitor shipment status, verify loads, and resolve issues for customers and carriers.

This role involves data entry, BOL generation, ETA updates, and ensuring timely final delivery with proper documentation while maintaining exceptional customer service and coordinating with internal teams. Nights/weekends may be required occasionally.

Qualificações

• High School Diploma or GED required.
• Experience in track and trace, dispatching, carrier management, or logistics operations preferred.
• Experience with transportation management systems (TMS) and load boards preferred.
• Experience with dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal a plus.
• Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.
• Have the drive, assertiveness, passion, and dedication to succeed in the logistics industry.
• Ability to operate autonomously while actively supporting a unified team mentality.
• Proficient in building and maintaining positive relationships with colleagues, clients, and stakeholders.
• This role includes responsibility for providing after-hours coverage; occasional nights and weekends may be required.
• Regular and reliable attendance is essential.

Responsabilidades

• Provide outbound calls to carriers to confirm shipment status, location updates, and delivery timelines.
• Provide ETA updates to customers and escalate service failures or delays to Operations and Sales.
• Ensure carrier compliance with tracking tools and platforms.
• Communicate clearly with clients, carriers, and peers regarding shipment progress and exceptions.
• Gather PODs, BOLs, invoices, and real-time updates to close loads promptly.
• Track and trace freight movements from origination to final delivery and resolve operational issues.
• Confirm final delivery and proper documentation prior to load closure.
• Deliver unmatched customer service through daily conversations with customers and carriers.
• Serve as backup for after-hours Capacity Procurement coverage.

Conhecimentos

Track & Trace

Dispatching

Carrier management

TMS experience

Load boards

Customer service

Autonomous work

Team collaboration

Multitasking

English fluency

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office

WebEx

Zoom

Microsoft Teams

Descrição da oferta de emprego

R+L Global Logistics is seeking a Domestic Logistics Specialist - Track & Trace in Birmingham, AL. You will manage high volumes of calls and emails to monitor shipment status, verify loads, and resolve issues for customers and carriers.

This role involves data entry, BOL generation, ETA updates, and ensuring timely final delivery with proper documentation while maintaining exceptional customer service and coordinating with internal teams. Nights/weekends may be required occasionally.