Freight Track & Trace Specialist | Fast-Paced Logistics

R+L Global Logistics; Hebron Estates (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

R+L Global Logistics is seeking a Domestic Logistics Specialist - Track & Trace in a fast-paced environment in Kentucky. You will manage outbound calls, monitor shipment status, and resolve internal and external issues while maintaining data accuracy and timely updates.

Responsibilities include carrier coordination, ETA updates, POD/BOL collection, and ensuring delivery integrity. The role requires strong communication, multitasking, and a commitment to excellent customer service.

Qualifications

• High School Diploma or GED.
• Experience in track and trace, dispatching, carrier management, or logistics operations.
• Experience with transportation management systems (TMS) and load boards.
• Experience in modes such as dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal.
• Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.
• Ability to operate autonomously while supporting a team.
• Proficient in MS Office and video conferencing tools.
• Fluent in English (written and spoken).

Responsibilities

• Provide outbound calls to carriers to confirm shipment status and delivery timelines.
• Provide ETA updates to customers and escalate service issues.
• Ensure carrier compliance with tracking tools and platforms.
• Communicate shipment progress to clients, carriers, and peers.
• Gather PODs, BOLs, invoices, and real-time updates to close loads.
• Track freight movements from origin to delivery and resolve challenges.
• Confirm final delivery and proper documentation prior to load closure.
• Provide after-hours coverage for capacity procurement when needed.
• Maintain reliable attendance and support team goals.

Skills

Track and trace

TMS experience

Carrier management

High call volumes

Customer service

Multitasking

English fluency

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Video conferencing (WebEx/Zoom/Teams)

Load boards

PowerPoint

Job description

R+L Global Logistics is seeking a Domestic Logistics Specialist - Track & Trace in a fast-paced environment in Kentucky. You will manage outbound calls, monitor shipment status, and resolve internal and external issues while maintaining data accuracy and timely updates.

Responsibilities include carrier coordination, ETA updates, POD/BOL collection, and ensuring delivery integrity. The role requires strong communication, multitasking, and a commitment to excellent customer service.