Freight Track & Trace Specialist: Carrier Liaison

R+L Carriers; Hebron Estates (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

R+L Carriers seeks a Domestic Logistics Specialist - Track & Trace to manage a high volume of outbound calls and emails, monitoring shipment status and resolving issues. The role includes data entry, carrier compliance, and ensuring final delivery with proactive communication to customers and internal teams.

You will track freight movements from origin to delivery, coordinate with operations and sales, and help close loads with accurate documentation, while maintaining exceptional customer

Qualifications

• High School Diploma or GED.
• Experience in track and trace, dispatching, carrier management, or logistics operations preferred.
• Experience with transportation management systems (TMS) and load boards preferred.
• Experience with multiple freight modes (dry van, LTL, expedited, flatbed, etc.).
• Strong ability to manage high call volumes and prioritize time-sensitive shipments.
• Strong teamwork, communication, and customer service mindset.
• Willingness to work after-hours or weekends as needed.

Responsibilities

• Provides support to Operations and Sales teams including proactive tracking, document preparation, BOL generation, and verification of load status and delivery integrity.
• Make a high volume of outbound calls to carriers (up to 100 per day) to confirm shipment status, location updates, and delivery timelines.
• Provide timely ETA updates to customers and escalate delays to Operations and Sales.
• Ensure carrier compliance with tracking tools and platforms, including Trucker Tools and other approved visibility systems.
• Communicate clearly with clients, carriers, and peers regarding shipment progress, delays, and exceptions.
• Gather PODs, BOLs, invoices, and real-time updates to close loads in a timely manner.
• Track and trace freight movements from origin to final delivery and resolve operational challenges.
• Provide after-hours Capacity Procurement backup during unplanned absences or scheduled PTO.
• Maintain regular attendance essential for workflow.
• Employee may be asked to perform other related duties to meet ongoing needs.

Skills

Track and trace

Dispatching

Carrier management

Logistics operations

TMS experience

Load boards

Multitasking

Customer service

English fluency

Education

High School Diploma or GED

Tools

TMS

Load boards

Microsoft Office

Job description

R+L Carriers seeks a Domestic Logistics Specialist - Track & Trace to manage a high volume of outbound calls and emails, monitoring shipment status and resolving issues. The role includes data entry, carrier compliance, and ensuring final delivery with proactive communication to customers and internal teams.

You will track freight movements from origin to delivery, coordinate with operations and sales, and help close loads with accurate documentation, while maintaining exceptional customer