Domestic Freight Ops & Customer Experience Specialist

Platinum Cargo Logistics Inc.; Hayward (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

PTO/Vacation

401K

Profit sharing

Health, dental, and vision

Paid holidays

Job summary

Platinum Cargo Logistics Inc. in San Francisco, CA is seeking an experienced Domestic Operations and Customer Service Agent to join our team.

You will oversee domestic air and ground freight forwarding operations, quote and route shipments, track, and interface with carriers while ensuring compliance with government regulations. You will maintain SOPs, manage shipping costs, coordinate cartage and warehouse needs, and troubleshoot shipments directly with customers.

Qualifications

• 2-year degree or equivalent combination of education and experience.
• 2-5 years of freight forwarding domestic operations experience.
• Computer skills: Word & Excel; TMS shipping software experience.

Responsibilities

• Oversee domestic air and ground freight forwarding operations for customers.
• Quote, route, track, trace, oversee, and interface with pickup, long haul, and delivery carriers including airlines.
• Ensure government regulations are followed.
• Maintain SOP (Standard Operating Procedures) with key customer profiles (contacts, special requirements, contract rates, and preferred routings/services/carriers).
• Collect all 3rd party transport vendor costs into our shipping software.
• Coordinate all cartage and warehouse needs with the monitoring of all shipments.
• Troubleshoot customers’ shipments with the customer directly.

Skills

Problem solving

Customer service

Teamwork

Planning and organizing

Adaptability

Dependability

Phone skills

Communication

Attention to detail

Education

Associate degree (2-year)

Tools

TMS shipping software

Trans-Soft

Job description

Platinum Cargo Logistics Inc. in San Francisco, CA is seeking an experienced Domestic Operations and Customer Service Agent to join our team.

You will oversee domestic air and ground freight forwarding operations, quote and route shipments, track, and interface with carriers while ensuring compliance with government regulations. You will maintain SOPs, manage shipping costs, coordinate cartage and warehouse needs, and troubleshoot shipments directly with customers.