Domestic Operations and Customer Service Agent at Freight Forwarding Company

Platinum Cargo Logistics Inc.; Hayward (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

PTO/Vacation

401K

Profit sharing

Health, dental, and vision

Paid holidays

Job summary

Platinum Cargo Logistics Inc. in San Francisco, CA is seeking an experienced Domestic Operations and Customer Service Agent to join our team.

You will oversee domestic air and ground freight forwarding operations, quote and route shipments, track, and interface with carriers while ensuring compliance with government regulations. You will maintain SOPs, manage shipping costs, coordinate cartage and warehouse needs, and troubleshoot shipments directly with customers.

Qualifications

• 2-year degree or equivalent combination of education and experience.
• 2-5 years of freight forwarding domestic operations experience.
• Computer skills: Word & Excel; TMS shipping software experience.

Responsibilities

• Oversee domestic air and ground freight forwarding operations for customers.
• Quote, route, track, trace, oversee, and interface with pickup, long haul, and delivery carriers including airlines.
• Ensure government regulations are followed.
• Maintain SOP (Standard Operating Procedures) with key customer profiles (contacts, special requirements, contract rates, and preferred routings/services/carriers).
• Collect all 3rd party transport vendor costs into our shipping software.
• Coordinate all cartage and warehouse needs with the monitoring of all shipments.
• Troubleshoot customers’ shipments with the customer directly.

Skills

Problem solving

Customer service

Teamwork

Planning and organizing

Adaptability

Dependability

Phone skills

Communication

Attention to detail

Education

Associate degree (2-year)

Tools

TMS shipping software

Trans-Soft

Job description

Hours: Full time, Salaried Position (40 hours/week), Participate in a rotating on-call schedule to provide 24/7 support

Salary: TBD based on level of experience in the industry

Benefits: Healthcare benefits, PTO/Vacation, 401K, and Profit Sharing

Platinum Cargo Logistics is a growing global and domestic freight forwarder with our corporate headquarters based in Wheat Ridge, Colorado. We have offices in major markets throughout the United States.

We provide our customers with dedicated, specialized transportation and logistics services tailored to meet their specific transport and logistics requirements.Our promise is to provide a Platinum Experience to our customers every time they ship. We specialize in heavy-weight shipments by ground, air, and ocean, including project cargo globally.

We are currently looking for an experienced domestic operations and customer service agent who wants to join a motivated, productive team at our office in San Francisco, CA. Platinum Cargo Logistics offers a competitive salary based on experience. Profit sharing and 401K Retirement plan. Health, dental, and vision. Paid holidays, vacation, and PTO.

Job responsibilities:

• Oversee domestic air and ground freight forwarding operations for customers.
• Quote, route, track, trace, oversee, and interface with pickup, long haul, and delivery carriers including airlines.
• Ensure government regulations are followed.
• Maintain SOP (Standard Operating Procedures) with key customer profiles (contacts, special requirements, contract rates, and preferred routings/services/carriers).
• Collect all 3rd party transport vendor costs into our shipping software.
• Coordinate all cartage and warehouse needs with the monitoring of all shipments.
• Troubleshoot customers’ shipments with the customer directly.

Job Qualifications:

• 2-year degree, or equivalent combination of education and experience.
• 2-5 years of freight forwarding domestic operations experience.
• Computer skills, Word & Excel, TMS shipping software experience. Trans-Soft is helpful, but will train.
• Problem-solving, customer service, teamwork, planning and organizing, adaptability, and dependability skill sets are critical to the success of this position.
• Excellent phone skills as you communicate with our customers via phone and email.
• Excellent oral, written, and listening skills are a must.
• Attention to detail when entering data into the system.
• Ability to perform multiple tasks: answer phones, do data entry, and enter costs into the shipping system.
• Flexibility with a positive attitude and the ability to handle multiple customer inquiries in a fast-paced business environment.
• Serious-minded individual who wants a long-term career in the freight forwarding industry.