Domestic Operations Specialist

Logistics Plus Inc.; Erie (Erie County); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Logistics Plus Inc. in the United States seeks a Domestic Operations Specialist to act as a liaison between customers and freight carriers. You will secure new accounts, expedite information flow, and communicate with dispatchers to track loads while negotiating carrier contracts to optimize profits.

The role requires staying current with carrier services, attracting new customers, and fostering retention. You will manage shipments, tender loads, plan and trace orders, and provide reports to

Qualifications

• High school diploma or equivalent required.
• 2–5 years of experience in a similar role preferred.
• Established customer and carrier relationships preferred.
• Bilingual English and Spanish required.

Responsabilités

• Maintain positive relationships with customers, colleagues, and carriers.
• Manage new and existing customer accounts and solicit freight.
• Generate new customers from leads or cold calls.
• Process and generate shipment orders in company TMS.
• Communicate with carriers and tender loads.
• Plan, manage, and trace shipments.
• Provide financial and shipment reports to customers and management.
• Take immediate action to correct or solve issues that may occur.
• Be on-call on holidays, weekends, and after traditional office hours.
• Other assigned duties.

Connaissances

Communication skills

Interpersonal skills

Analytical skills

Multitasking

Organizational skills

Bilingual English/Spanish

Logistics experience

Formation

High school diploma

Description du poste

We are looking for a service-minded Domestic Operations Specialist to act as a liaison between our customers and freight carriers. The Specialist will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with carriers in a manner that optimizes profits.

To ensure success in this position you need to maintain current knowledge of freight carrier services and be effective in attracting new customers and ensuring customer retention. Top applicants are customer-oriented and can multitask in a dynamic, fast-paced environment.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Maintain positive relationships with customers, colleagues, and carriers
• Manage new and existing customer accounts and solicit freight
• Generate new customers from leads or cold calls
• Process and generate shipment orders in company TMS
• Communicate with carriers and tender loads
• Plan, manage, and trace shipments
• Provide financial and shipment reports to customers and management
• Take immediate action to correct or solve issues that may occur
• Be on-call on holidays, weekends, and after traditional office hours
• Other assigned duties

Qualifications

Required Skills/Abilities:

• Looking for someone who is intelligent, self-motivated, detail-oriented, has excellent organizational skills, and the ability to multitask and prioritize in a fast-paced environment.
• Must possess excellent communication, interpersonal, and analytical skills.
• Prior experience in transportation, supply chain management, freight brokerage, or logistics industry preferred.
• Bilingual: English and Spanish

Education and Experience:

• High school diploma or equivalent required.
• Two to five years of experience in a similar position preferred.
• Established customer and carrier relationships preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.