Domestic Freight Operations Specialist

Radiant Logistics Inc.; Houston (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

Life Insurance

STD/LTD Insurance

401(k)

Paid Time Off

Holidays

Job summary

Radiant Logistics, Inc. is seeking a Domestic Operations Agent in Houston, TX to route and track shipments across the U.S., quote/freight, and negotiate rates with carriers. You will audit vendor charges and escalate service issues promptly to management.

The role supports the operations team, ensuring accuracy and adherence to SOPs, with emphasis on timely communication and problem-solving to prevent customer impact.

Qualifications

• 1+ year of domestic operations or freight forwarding experience (1-3 years preferred).
• Strong knowledge of North American geography.
• Proficiency in Microsoft Outlook, Word and Excel, including formulas and charts.
• Strong written and verbal communication skills.
• Sound math skills: adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, fractions and decimals.
• Strong negotiation, problem-solving and decision-making skills.

Responsibilities

• Move Freight: Coordinate domestic freight forwarding, including shipment alerts and routing through carrier portals and other online tools.
• Follow SOPs and keep every shipment record accurate in our transportation software.
• Follow up on each shipment, collecting pieces, weights and dimensions from agents and updating the system.
• Price & Quote: Quote domestic air, ground, LTL and FTL freight; negotiate with carriers for spot quotes.
• Obtain vendor charges and audit them for accuracy and legitimacy.
• Communicate issues clearly and promptly to management so they can resolve before they affect the customer.

Skills

Geography knowledge (NA)

MS Office (Outlook, Word, Excel)

Communication

Negotiation

Problem solving

Decision making

Attention to detail

Organization

Education

Associate or bachelor’s degree in business or logistics

Tools

SAP

CargoWise

Magaya WMS

Job description

Radiant Logistics, Inc. is seeking a Domestic Operations Agent in Houston, TX to route and track shipments across the U.S., quote/freight, and negotiate rates with carriers. You will audit vendor charges and escalate service issues promptly to management.

The role supports the operations team, ensuring accuracy and adherence to SOPs, with emphasis on timely communication and problem-solving to prevent customer impact.