DOL Services Specialist Advanced

Department of Labo; Vidalia (GA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Retirement plans

Health insurance

Paid time off

Holidays

Job summary

Georgia Department of Labor is hiring a DOL Services Specialist Advanced to conduct eligibility interviews, provide unemployment services, and resolve claims at the Vidalia Career Center. You will counsel applicants, perform fact-finding, and communicate state law and procedures clearly.

This role requires interacting with claimants and employers to ensure accurate determinations. The position emphasizes professional hearings, timely processing, and excellent customer service within a

Qualifications

• High School diploma/GED and three (3) years of job-related experience; or One (1) year experience at the lower level Employment Svcs Spec 1 (SSP090) or equivalent position.

Responsibilities

• Interviews unemployment applicants to obtain information for services.
• Counsels applicants to identify abilities, needs, and career opportunities.
• Conducts hearings professionally and courteously.
• Performs in-depth fact-finding to determine eligibility for unemployment insurance.
• Clarifies program rules and processes for claimants and employers.
• Processes claims from the universal queue and assists with filing.

Skills

Interviewing

Job counseling

Claims processing

Fact-finding

Unemployment law

Customer service

Education

Associate's degree

High school diploma

Tools

Imaging system

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:DOL Services Specialist AdvancedAgency:Department of LaborJob Requisition ID:JR0000005005Shift:Day (United States of America)Compensation Details:46,000.00Job Description:DOL Services Specialist AdvancedJob Code – SSP091Pay Grade - GThe Georgia Department of Labor is currently seeking applicants to fill the position of DOL Services Specialist Advanced at the Vidalia Career Center.Policy 100-X will be used to determine the final salary to be offered.JOB SUMMARYThe Georgia Department of Labor (GDOL) is transforming into a forward thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.The DOL Services Specialist Advanced , under limited supervision, performs a variety of professional functions related to the release of claims eligibility determinations and unemployment services under Georgia Unemployment Law.Essential Function and Responsibilities:Conducts interviews unemployment applicants to obtain the information needed to provide services.Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities.Conducts hearings in a professional and courteous manner .Uses proper interviewing techniques in order to obtain appropriate information.Conducts in-depth fact-finding interviews to obtain accurate and complete information to determine eligibility for unemployment insurance and resolve claims issues.Conducts fact finding interviews within established time frames and in accordance with applicable laws and guidelines.Identifies, documents and resolves separation and availability issues .Issues proper instructions to claimant regarding unemployment responsibilities .Demonstrates a comprehensive overall understanding of state law and departmental procedure for the dissemination of information as related to program.Communicates law and procedures clearly, correctly, and understandably to employers .Accurately answers claimants' questions relative to program eligibility and explains the appeal process .Processes claims from the universal queue .Assists customers in-person and/or by phone with unemployment related issues and questions .Provides one on one assistance with claims filing process .Submits all claims related documents to imaging systemPreferred QualificationsAssociate's degree from an accredited college or university AND One year of related experience OR High school diploma or GED AND Three years of related experienceMinimum of two (2) years claims processing experienceWHY YOU SHOULD APPLYThe State of Georgia and Georgia Department of Labor offers a generous benefit program with wide variety of available choices:Retirement and Savings PlansHealth Insurance (multiple plans)Flexible / Voluntary BenefitsFlexible Spending Accounts (healthcare and dependent care)DentalVisionLifeDisabilityLong Term CareLegalPaid Time Off13 HolidaysAnnual LeaveSick LeaveOther Leave, including Parental LeaveEmployee Assistance ProgramEmployee DiscountsEmployee Purchasing ProgramADDITIONAL INFORMATION:In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account.The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.Minimum Qualifications:High School diploma/GED and three (3) years of job-related experience; or One (1) year experience at the lower level Employment Svcs Spec 1 (SSP090) or equivalent position.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.