Dog Wellness Advocate

Scenthound - South Denver; Parker (CO); Sur place; Plein temps

Avantages offerts par ce poste

401(k)

Employee discounts

Complimentary service membership

Merit-based pay increases

Résumé du poste

A local pet wellness center in Parker, Colorado, is seeking a Dog Wellness Advocate to provide outstanding customer service while driving membership sales. The ideal candidate will be self-motivated and detail-oriented, with a strong passion for dogs and customer engagement. Responsibilities include managing customer profiles, handling cash transactions, and maintaining the reception area's cleanliness. This position offers a direct growth path to management roles for motivated individuals who excel at sales.

Qualifications

• Sales experience and confidence, particularly in membership sales.
• Experience in customer service from retail or restaurant environments.
• Proficient with computers and technology.

Responsabilités

• Drive membership sales through health and wellness education.
• Manage customer profiles and records, including cash handling.
• Adhere to sanitary practices and maintain a clean reception area.

Connaissances

Sales experience

Customer service experience

Computer/Technology proficiency

Passion for dogs

Problem-solving

Description du poste

Benefits

• 401(k)
• Employee discounts
• Opportunity for advancement

Perks and Benefits

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Merit‑based pay increases
• Complimentary service membership

About the Position

The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client. A successful Dog Wellness Advocate is outgoing, self‑motivated, detail‑oriented, a great multi‑tasker and a compassionate dog lover!

Requirements

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke‑free environment

Who We Are Looking For

We are searching for a goal‑oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self‑motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time‑management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards