Dog Wellness Advocate

Scenthound - South Denver; Littleton (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Opportunity for advancement

Merit-based pay increases

Complimentary service membership

Job summary

A local dog wellness service in Littleton is looking for a Dog Wellness Advocate to enhance customer retention and drive membership sales. The ideal candidate is detail-oriented, passionate about dog health, and possesses strong sales and customer service skills. This role offers opportunities for career advancement and merit-based pay increases.

Qualifications

• Outgoing, self-motivated, detail-oriented, and a compassionate dog lover.
• Willingness to work in a smoke-free environment.
• Reliable transportation is required.
• A passion for dogs and dog health & wellness.
• Reliable transportation and ability to work in a smoke-free environment.
• Willingness to grow through our training path to management.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage cash drawer and customer appointments.
• Resolve customer concerns and retain memberships.
• Answer phone calls, schedule customer appointments, manage customer profiles and records.
• Manage cash drawer – responsible for daily cash handling.
• Retain memberships by addressing customer concerns and expectations.
• Adhere to Scenthound sanitary and cleaning practices; keep the reception area presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Ability to connect with customers

Attention to detail

Time-management

Job description

Benefits:

401(k)

Employee discounts

Opportunity for advancement

Perks and Benefits:

Direct career growth path to Management positions (Assistant Manager, Manager) and additional options

Competitive hourly base pay, plus tips

Merit-based pay increases

Complimentary service membership

About the Position:

The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client. A successful Dog Wellness Advocate is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover!

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards