Lead Sales AssociateMembership Advisor

Scenthound Petaluma, CA; Petaluma (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Healthcare benefits

Paid time off

Training & development

Job summary

Scenthound Petaluma, CA, is looking for a Dog Wellness Advocate to sell memberships and provide exceptional service while growing within the company. The ideal candidate should have sales confidence, customer service experience, and a passion for dog health. Responsibilities include driving membership sales, managing customer interactions, and maintaining business standards. Compensation ranges from $20 to $25 per hour with added performance bonuses and benefits.

Qualifications

• Sales experience and confidence, especially in membership sales.
• Customer service experience in retail or restaurant settings.
• Passion for dogs and dog health & wellness.

Responsibilities

• Sell memberships while providing exceptional service.
• Drive membership sales through health and wellness education.
• Manage customer appointments and profiles.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Effective communication

Attention to detail

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Dog Wellness Advocate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This Position Requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke‑free environment

Who We Are Looking For

We are searching for a goal‑oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self‑motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time‑management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

TheDog Wellness Advocate pay range for this position is from $20 to $25 per hour. The exact rate of pay will be based on experience level, tips, and monthly bonuses dependent predetermined metrics.