Lead Sales Associate/Membership Advisor

Scenthound Petaluma, CA; Petaluma (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Medical, dental, and vision insurance benefits

Complimentary service membership

Job summary

A pet wellness company in Petaluma is seeking a Dog Wellness Advocate to drive membership sales and provide exceptional customer service. The ideal candidate should have sales and customer service experience, along with a passion for dog health and wellness. Responsibilities include managing customer appointments and cash handling. The pay range for this position is $20 to $25 per hour, depending on experience and performance-based bonuses.

Qualifications

• Experience in sales is highly valued, particularly in memberships.
• Strong customer service background, preferably in retail or restaurant settings.
• Must have reliable transportation and be able to work in a smoke-free environment.

Responsibilities

• Drive membership sales and educate customers on health and wellness.
• Manage cash drawer and customer appointments, ensuring satisfaction.
• Resolve customer concerns and retain memberships.

Skills

Sales experience

Customer service experience

Confidence in selling services

Ability to connect with customers

Communication skills

Attention to detail

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Perks and Benefits

• Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Dog Wellness Advocate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

Position Requirements

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

The Dog Wellness Advocate pay range for this position is from $20 to $25 per hour. The exact rate of pay will be based on experience level, tips, and monthly bonuses dependent on predetermined metrics.