Dog Resort Operations Supervisor — Flexible Scheduling

K9 Resorts Luxury Pet Hotel; Fairfield (NJ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in New Jersey is seeking a hands‑on Supervisor to help lead our resort and operations. You will support daily operations, coach teams, and ensure a seamless, 5‑star experience for every guest.

The role emphasizes leadership, frontline and back‑of‑house coordination, and driving sales while maintaining high standards of care and safety for all pets. Weekend and holiday availability is required.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales‑oriented mindset with a proactive, “lead from the front” approach.
• Ability to multitask and thrive in a fast‑paced environment.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Weekend, holiday, and flexible availability required.

Responsibilities

• Lead daily operations, develop team members, and ensure a seamless, 5-star guest experience.
• Serve as a key holder and Manager on Duty (MOD) when needed.
• Lead, coach, and support front‑of‑house and back‑of‑house teams.
• Ensure team accountability, performance, and adherence to company standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk‑ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Represent the brand at community and marketing events.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort—jumping in wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Skills

Leadership

Customer service

Sales

Communication

Team coaching

Multitasking

Flexibility

Job description

K9 Resorts Luxury Pet Hotel in New Jersey is seeking a hands‑on Supervisor to help lead our resort and operations. You will support daily operations, coach teams, and ensure a seamless, 5‑star experience for every guest.

The role emphasizes leadership, frontline and back‑of‑house coordination, and driving sales while maintaining high standards of care and safety for all pets. Weekend and holiday availability is required.