5-Star Pet Resort Supervisor — Lead Service & Growth

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health benefits

Dental & Vision

Flexible scheduling

Training program

Employee discounts

Job summary

K9 Resorts is seeking a dedicated Supervisor to lead daily operations at our NJ resort. You’ll help manage the team, ensure a premium dog-care experience, and drive enrollments through proactive service and sales-minded leadership.

You will oversee both front- and back-of-house teams, maintain safety and cleanliness, and step in as MOD when required, delivering a 5-star experience for every guest.

Qualifications

• Minimum supervisory/management experience.
• Background in pet care, daycare, or boarding preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented with proactive leadership.
• Ability to multitask in a fast-paced setting.
• High emotional intelligence and professionalism.
• Valid driver's license required.
• Weekend and holiday availability required.

Responsibilities

• Serve as a key holder and Manager on Duty (MOD) when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort—jumping in wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Skills

Leadership

Coaching

Communication

Customer service

Sales mindset

Multitasking

Professionalism

Valid driver’s license

Weekend availability

Job description

K9 Resorts is seeking a dedicated Supervisor to lead daily operations at our NJ resort. You’ll help manage the team, ensure a premium dog-care experience, and drive enrollments through proactive service and sales-minded leadership.

You will oversee both front- and back-of-house teams, maintain safety and cleanliness, and step in as MOD when required, delivering a 5-star experience for every guest.