Dog Resort Assistant Manager: Leadership & Growth

K9 Resorts; Scottsdale (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts

Job summary

K9 Resorts in Scottsdale, AZ seeks an Assistant Manager to partner with the General Manager, lead teams, and ensure operational excellence across the resort. This hands-on leadership role includes staffing, scheduling, customer experience, and community outreach to drive growth and deliver a 5-star service standard.

The position emphasizes coaching, performance management, and a culture of accountability, with opportunities for training and leadership development in a fast-growing pet-care

Qualifications

• Must have prior management or supervisory experience in a pet care, daycare, boarding, or similar environment.
• Strong leadership, coaching, and team development skills.
• Business-minded with understanding of operations and performance metrics.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty (MOD).
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Deliver 5-Star service at every interaction.
• Support conversion of leads, tours, and client retention strategies.
• Handle and resolve high-level customer concerns.
• Evaluate customer feedback and implement service improvements.
• Act as a Brand Ambassador representing K9 Resorts in the community.
• Support local partnerships, events, and marketing initiatives.

Skills

Leadership

Coaching

Team development

Operations

Customer service

Scheduling

Hiring

Training

Communication

Problem-solving

Driver's license

Job description

K9 Resorts in Scottsdale, AZ seeks an Assistant Manager to partner with the General Manager, lead teams, and ensure operational excellence across the resort. This hands-on leadership role includes staffing, scheduling, customer experience, and community outreach to drive growth and deliver a 5-star service standard.

The position emphasizes coaching, performance management, and a culture of accountability, with opportunities for training and leadership development in a fast-growing pet-care