Pet Resort Assistant Manager — Lead Teams & Growth

K9 Resorts; Hamilton Township (NJ); In loco; USD 26.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Descrizione del lavoro

K9 Resorts in New Jersey seeks an Assistant Manager to lead and develop teams, partner with the General Manager, and drive performance across daily operations. You will ensure exceptional pet care and client service while managing schedules, safety, and facilities.

This role emphasizes leadership presence, staff training, and collaboration with marketing initiatives to grow the business and enhance the guest experience. Weekend availability is expected.

Competenze

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with an understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Mansioni

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty (MOD).
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5-Star service at every interaction.
• Support conversion of leads, tours, and client retention strategies.
• Handle and resolve high-level customer concerns.
• Evaluate customer feedback and implement service improvements.
• Act as a Brand Ambassador representing K9 Resorts in the community.
• Support local partnerships, events, and marketing initiatives.
• Help drive awareness and business growth through outreach efforts.

Conoscenze

Supervisory experience

Pet care awareness

Leadership

Descrizione del lavoro

K9 Resorts in New Jersey seeks an Assistant Manager to lead and develop teams, partner with the General Manager, and drive performance across daily operations. You will ensure exceptional pet care and client service while managing schedules, safety, and facilities.

This role emphasizes leadership presence, staff training, and collaboration with marketing initiatives to grow the business and enhance the guest experience. Weekend availability is expected.