Dog Care General Manager: Lead Team & Grow

Dogtopia of Tempe; Tempe (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bring your dog to work

Paid time off

Medical benefits

Dental insurance

Vision insurance

Employee discount

Referral program

Job summary

Dogtopia of Tempe seeks an energetic General Manager to lead our team in delivering exceptional dog day care, boarding, and spa services while maintaining the highest standards of safety and care. You will set the tone for guest experience, staff engagement, and operational excellence.

This role requires strong supervisory skills, budgeting, scheduling, and a passion for training of team members. You’ll oversee front desk operations, grooming teams, inventory, and guest safety, with

Qualifications

• Minimum 3 years of people management experience.
• Strong customer service, sales, and communication skills.
• Ability to forecast, manage budgets, and control expenses.
• Franchise experience is a plus.

Responsibilities

• Lead front desk and grooming teams with accountability for standards.
• Ensure top customer service and satisfaction levels.
• Develop schedules, monitor daily staffing, and coach the team.
• Oversee budgeting, inventory, and expense control.
• Onboard employees and ensure proper training programs.
• Maintain a clean, safe, dog-friendly environment and safety compliance.
• Drive revenue through up-selling and quality care.

Skills

Supervisory

Delegation

Communication

Sales skills

Organization

Business acumen

Problem solving

MS Office / POS

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

Dogtopia of Tempe seeks an energetic General Manager to lead our team in delivering exceptional dog day care, boarding, and spa services while maintaining the highest standards of safety and care. You will set the tone for guest experience, staff engagement, and operational excellence.

This role requires strong supervisory skills, budgeting, scheduling, and a passion for training of team members. You’ll oversee front desk operations, grooming teams, inventory, and guest safety, with