DoD Secret-Cleared IT Desktop Support Specialist

Kaihonua, Llc; Austin (TX); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

401(k)

PTO

Tuition reimbursement

Paid federal holidays

Job summary

KaiHonua, LLC in Austin, TX is seeking a Computer Operator Support Specialist to join a government client team. You will maintain Windows 10+ devices, manage deployments and patching, diagnose issues, and support a range of peripherals and collaboration tools.

The role requires 3–5 years of desktop administration, DoD Secret clearance, and DoD IAT II/I level certs. This position is based in the Austin area with standard government contracting benefits.

Qualifications

• High school diploma or GED required.
• 3–5 years of desktop administration experience preferred.
• DoD 8570.01-M IAT II certification and IAW AR 25-2 I level certification required.
• U.S. citizen with DoD Secret clearance required.

Responsibilities

• Configure, diagnose, reimage, reload, utilize, troubleshoot and repair Windows laptops/desktops.
• Configure, diagnose, reload, utilize, troubleshoot and repair Office 2013 applications (Outlook).
• Configure, diagnose, reload, utilize, troubleshoot and repair NCES products.
• Configure, diagnose, reload, utilize, troubleshoot and repair Jabber IM applications.
• Utilize Active Directory to manage and create objects in MS Server.
• Utilize remote tools to connect to remote desktops (SCCM).
• Assist users during briefings/events with collaborative tools (Google Earth, DCO Connect Online, Jabber, Portals).
• Other duties as assigned

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Security awareness

Education

High School/GED

IT I level certification IAW AR 25-2

DoD 8570.01-M IAT II

Tools

Active Directory

SCCM

Remote desktop tools

Job description

KaiHonua, LLC in Austin, TX is seeking a Computer Operator Support Specialist to join a government client team. You will maintain Windows 10+ devices, manage deployments and patching, diagnose issues, and support a range of peripherals and collaboration tools.

The role requires 3–5 years of desktop administration, DoD Secret clearance, and DoD IAT II/I level certs. This position is based in the Austin area with standard government contracting benefits.