DoD Secret IT Support Specialist II

Agil3 Technology Solutions, LLC; Twentynine Palms (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

401k with company match

Paid Holidays

Paid Time Off (PTO)

Tuition and Professional Development

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC is seeking an experienced IT Support Specialist II to deliver Tier I/II support for the U.S. Government IT environment.

You will assist users with Windows workstations, Microsoft 365, AD accounts, and printer issues, and manage incidents end-to-end in the government-approved ticketing system. The role requires 3–5+ years of experience, an active DoD Secret clearance, and the ability to triage and resolve complex end-user problems.

Qualifications

• 3–5+ years IT help-desk or end-user computing experience
• Must have an active DoD Secret security clearance
• Experience troubleshooting Windows workstations and peripherals
• Experience supporting Microsoft 365 applications and services
• Knowledge of Active Directory and password-management functions
• Experience imaging and deploying devices
• Experience with enterprise ITSM/ticketing systems
• Understanding incident management and ticket documentation

Responsibilities

• Provide Tier I and II technical support to users via phone, remote tools, and in-person assistance
• Document, categorize, prioritize, and resolve incidents in the service-management system
• Perform initial triage and determine course of action for user-reported incidents
• Troubleshoot hardware, OS, applications, peripherals, and connectivity
• Image, configure, deploy, and troubleshoot end-user devices using approved tools
• Support Microsoft 365 applications and services used by personnel
• Assist with user account creation, modification, and password-management
• Escalate complex issues to systems or network engineers as needed
• Coordinate with security and other teams on SAARs and access-control procedures
• Maintain accurate ticket documentation and closure details
• Provide status updates to users and leadership on high-priority incidents
• Develop and maintain user-support documentation and instructions
• Assist with onboarding, equipment issuance, and workstation deployments
• Support cybersecurity incident reporting and system outages or migrations

Skills

IT support

Tier I/II

Active Directory

Microsoft 365

End-user computing

Troubleshooting

Remote support

Ticketing systems

Education

Associate's or bachelor's degree in IT/CS/IS

Tools

SCCM/MECM

Intune

ServiceNow

PowerShell

Job description

Agil3 Technology Solutions LLC is seeking an experienced IT Support Specialist II to deliver Tier I/II support for the U.S. Government IT environment.

You will assist users with Windows workstations, Microsoft 365, AD accounts, and printer issues, and manage incidents end-to-end in the government-approved ticketing system. The role requires 3–5+ years of experience, an active DoD Secret clearance, and the ability to triage and resolve complex end-user problems.