Computer Support Specialist II

Kaihonua, Llc; Austin (TX); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

401(k)

PTO

Tuition reimbursement

Paid federal holidays

Job summary

KaiHonua, LLC in Austin, TX is seeking a Computer Operator Support Specialist to join a government client team. You will maintain Windows 10+ devices, manage deployments and patching, diagnose issues, and support a range of peripherals and collaboration tools.

The role requires 3–5 years of desktop administration, DoD Secret clearance, and DoD IAT II/I level certs. This position is based in the Austin area with standard government contracting benefits.

Qualifications

• High school diploma or GED required.
• 3–5 years of desktop administration experience preferred.
• DoD 8570.01-M IAT II certification and IAW AR 25-2 I level certification required.
• U.S. citizen with DoD Secret clearance required.

Responsibilities

• Configure, diagnose, reimage, reload, utilize, troubleshoot and repair Windows laptops/desktops.
• Configure, diagnose, reload, utilize, troubleshoot and repair Office 2013 applications (Outlook).
• Configure, diagnose, reload, utilize, troubleshoot and repair NCES products.
• Configure, diagnose, reload, utilize, troubleshoot and repair Jabber IM applications.
• Utilize Active Directory to manage and create objects in MS Server.
• Utilize remote tools to connect to remote desktops (SCCM).
• Assist users during briefings/events with collaborative tools (Google Earth, DCO Connect Online, Jabber, Portals).
• Other duties as assigned

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Security awareness

Education

High School/GED

IT I level certification IAW AR 25-2

DoD 8570.01-M IAT II

Tools

Active Directory

SCCM

Remote desktop tools

Job description

Overview

KaiHonua LLC is seeking a highly motivated Computer Operator Support Specialist to join our growing team. The Computer Support Specialist works within a cohesive team environment and supports a large government client with multiple locations. It is responsible for maintaining industry and government IT compliance standards via scheduled deployments, patching management and maintaining, configuring, diagnose, reload, utilize troubleshoot and repair MS Windows based laptop and desktop loaded with Windows 10 OS and higher along with all associated peripheral devices. The Computer Support Specialist will interface with other stakeholders, generate reports and provide recommendations for enhancements and improvements.

Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Configure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices.
• Configure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components.
• Configure, diagnose, reload, utilize troubleshoot and repair all NCES products.
• Configure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications.
• Configure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services.
• Configure, diagnose, reload, utilize troubleshoot and repair all handheld devices and hand held device Common Access Card (CAC) Smart Card readers.
• Utilize Active Directory tools to manage and create objects in MS Server.
• Utilize remote tools to connect to remote desktops. Applications include SCCM.
• Assist users during briefings and events with all collaborative tools such as Google Earth, Defense Cyber Operations (DCO) Connect Online, Jabber, Portals, and alert systems."
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Certifications

• High School/GED
• 3-5 years of experience in desktop administration preferred
• Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
• A valid driver’s license with a clean driving record
• Occasional use of a company vehicle while on work site

Knowledge

• Have an In-depth knowledge of the most recent version of MS OS, MS Office applications (e.g., Win10, MS Office Suite 2013), and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. and ability to quickly learn unique GOTS applications.
• Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
• Familiarity with backup and recovery software and methodologies
• Strong technical aptitude and ability to research & solve complex issues independently.
• Willingness and ability to learn new skills and apply them as needed.
• Ability to effectively communicate issues and resolutions to all levels of the organization.
• Ability to maintain confidentiality with sensitive customer and internal information.

Location: Austin, TXSecurity Clearance: Position requires a DoD Secret security clearance. Must be a US citizen.

Physical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Tuition reimbursement
• Paid federal holidays

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Salary Range: $58,000.00 - $73,000.00

Posted Salary Range

USD $58,000.00 - USD $73,000.00 /Yr.