DoD PBX Technician - Telecom Switch Specialist

UICGS / Bowhead Family of Companies; Everett (WA); Hybrid; USD 49,593 - 61,992; Full time

Benefits offered by this job

Training after 30 days

Certification reimbursement

Job summary

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at Everett, WA. The role includes operating and maintaining government-owned PBX switches, including Avaya CM4.0, and provides O&M for telecom systems.

The position requires in-office and infield work with weekly travel, troubleshooting, software updates, and hardware installation. On-the-job training is offered after 30 days of employment.

Qualifications

• Associate’s degree or higher in IT or Cybersecurity (preferred).
• High school diploma or equivalent required.
• 2 years of relevant experience required; 5 years preferred.
• Prior DoD network experience highly preferred.
• IAT Level II (DoD 8570.01-M) required; COMPTIA Security+ preferred for II.

Responsibilities

• Operate and maintain government PBX telephony switches (PBX) including Avaya CM4.0.
• Troubleshoot and repair switch issues; perform software updates and patching.
• Install and configure switch hardware; daily operation monitoring.
• Travel to remote locations weekly using company vehicle.
• Ensure switch systems remain compliant with DoD/Navy standards.
• Other duties as assigned.

Skills

IAT Level II

COMPTIA Security+

Education

Associate's degree or higher in IT or Cybersecurity

High school diploma or equivalent required

Tools

Avaya CM4.0

Mitel

Panasonic

NEC

Job description

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at Everett, WA. The role includes operating and maintaining government-owned PBX switches, including Avaya CM4.0, and provides O&M for telecom systems.

The position requires in-office and infield work with weekly travel, troubleshooting, software updates, and hardware installation. On-the-job training is offered after 30 days of employment.