Private Branch Exchange (PBX) Technician

UIC Arctic Response Services, LLC; Everett (WA); On-site; USD 50,199 - 61,992; Full time

Benefits offered by this job

Certification reimbursement after 30 days of employment

Job summary

UIC Arctic Response Services, LLC is looking for a Private Branch Exchange (PBX) Technician to provide telecommunication support in Everett, WA. This role involves operating government-owned telephony switches, managing software updates, and ensuring compliance with DoD/Navy standards.

The ideal candidate should have relevant experience in the field, with specific degrees and certifications in IT or Cybersecurity preferred. The position offers competitive hourly pay based on experience.

Qualifications

• 2 years of relevant experience required, 5 years preferred.
• IAT Level II certification is required.
• Prior experience within DoD networks is highly preferred.

Responsibilities

• Operate and maintain government-owned telephony switches.
• Perform troubleshooting and repair of switch issues.
• Ensure switch systems remain fully operational.

Skills

Intermediate to advanced level skills in Microsoft Office

Effective communication

Experience with DoD networks

Education

Associate’s degree or higher in IT or Cybersecurity

High school diploma or equivalent

Tools

Avaya Systems CM4.0

Nortel Meridian System

Cisco Certified Network Associate (CCNA)

Job description

Overview

Private Branch Exchange (PBX) Technician (PSTS-2026-24855):

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at the Everett, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M). This position will require both in office and infield experience and duties.

ON job and verification training is offered for all full-time Bowhead employees after 30 days of employment.

Responsibilities

Job duties include (but are not limited to):

• Operate and maintain government-owned telephony switches (PBX), including:
  • Avaya Systems CM4.0
• Perform:
  • Troubleshooting and repair of switch issues
  • Software updates and patching
  • Installation and configuration of switch hardware
  • Daily operation monitoring
  • Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly.
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
• Other duties as assigned.

Qualifications

• Education:
  • Associate’s degree or higher in IT or Cybersecurity (preferred)
  • High school diploma or equivalent required.
• Years of experience:
  • 2 years of relevant experience required.
  • 5 years relevant experience is preferred.
  • Prior experience within DoD networks highly preferred.
• Required skills or certifications:
  • IAT Level II (per DoD 8570.01-M)
  • COMPTIA Security+
    • Certification reimbursement will be offered after 30 days of employment
• Preferred skills or certifications:
  • Avaya Certified Support Specialist (ACSS) or equivalent
  • Nortel Meridian System Administration or equivalent
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified Solutions Associate (MCSA) or equivalent
• Key System experience sought:
  • Mitel
  • Panasonic
  • NEC
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts

Targeted pay range is $36.44/hr - 45.00/hr based on interview and experience.

Physical Demands

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.