PBX Technician - DoD Telecom Ops & In-Field Support

UIC Arctic Response Services, LLC; Washington; On-site; USD 50,000 - 62,000; Full time

Job summary

Bowhead seeks a Private Branch Exchange (PBX) Technician for base telecom support at Whidbey Island, WA. The PBX Technician will provide telecommunications operations and maintenance and will require both in-office and in-field experience.

On-the-job training is offered after 30 days of employment. Weekly travel to remote locations is required using a company vehicle. The role ensures DoD/Navy compliant switch systems and includes other duties as assigned.

Qualifications

• Requires Associate’s degree or higher in IT or Cybersecurity (preferred).
• High school diploma or equivalent required.
• IAT Level II (DoD 8570.01-M) required, with COMPTIA Security+ certification.
• Prior DoD network experience preferred.
• Certification reimbursements offered after 30 days of employment.

Responsibilities

• Operate and maintain government-owned PBX telephony switches (Nortel Meridian Option 81C).
• Troubleshoot and repair switch issues; perform software updates and patching.
• Install and configure switch hardware; daily operation monitoring.
• Support voicemail systems and IPE (Remote Intelligent Peripheral Equipment).
• Travel to remote locations weekly using company vehicle.
• Ensure switch systems remain operational and DoD/Navy compliant.
• Other duties as assigned.

Skills

Office software

Communication

Education

Associate’s degree or higher in IT or Cybersecurity

High school diploma or equivalent

IAT Level II (DoD 8570.01-M)

COMPTIA Security+

CCNA

RHCSA

MCSA

ACSS

Tools

Mitel

Panasonic

NEC

Job description

Bowhead seeks a Private Branch Exchange (PBX) Technician for base telecom support at Whidbey Island, WA. The PBX Technician will provide telecommunications operations and maintenance and will require both in-office and in-field experience.

On-the-job training is offered after 30 days of employment. Weekly travel to remote locations is required using a company vehicle. The role ensures DoD/Navy compliant switch systems and includes other duties as assigned.