Avaya Switch Technician

Abacus Technology Corporation; North Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Abacus Technology Corporation is seeking a Switch Technician to repair, program, and maintain VoIP switches for Joint Base Charleston. This is a full-time on-site role requiring a Secret clearance and US citizenship.

You will provide O&M support for Avaya switches, install and upgrade G450 media gateways and G650 cabinets, and program VDNs/Call Vectors within CM6. Expect hands-on work with Cisco switches and fiber/cabling tasks as part of daily duties.

Qualifications

• 3+ years experience providing inside plant support for telephone or telecommunication systems.
• Must be Security+ certified.
• Must be Avaya certified or have a certificate of training in Avaya Communication Manager, System Manager, Aura Session Manager, and Session Border Controller Enterprise.
• Extensive experience with switches as well as related switch concepts.
• Experience in telephony and cable systems architecture, integration techniques, and testing methods.
• May be required to crawl under/behind customer work environments to gain access networking equipment.
• Must be a US citizen and hold a current Secret clearance.

Responsibilities

• Provide operation and maintenance (O&M) support of the Avaya phone switch for the Air Force and Navy.
• Install G450 Media gateways and perform firmware upgrades.
• Conduct firmware upgrades to Avaya G650 cabinets and related boards.
• Maintain Avaya CMM for servers and health monitoring.
• Program call VDNs and Call Vectors within the CM6 and troubleshoot issues.
• Maintain daily maintenance of all switch activities including moves, adds, changes, and trunking.
• Work with Air Force on VLANs trunking to correct buildings for VoIP installation.
• Support work orders installing Cat 5e/6 and fiber cable runs and fiber terminations.

Skills

VoIP

Switch troubleshooting

Networking

Remote programming

Tools

Avaya CM6

G450 Gateway

G650 Cabinets

CMM

Job description

Overview

Abacus Technology is seeking a Switch Technician to repair, replace, program, and maintain VoIP switches for Joint Base Charleston. This is a full-time position.

Responsibilities

• Provide operation and maintenance (O&M) support of the Avaya phone switch for the Air Force and Navy. This includes, but is not limited to: management; administration and maintenance; performing software functions (i.e. number reclamation) and translations for any trunk or circuit of configurations required by on-base systems or users; data administration; trouble assistance; and, records administration. The main switch is an Avaya S8710 upgraded to Communications Manager 6.0 with software release R016x.00.1.510.1.
• Install G450 Media gateways to include all programming via Linux and all firmware upgrades needed to keep current.
• Conduct firmware upgrades to various cards within the Avaya G650 cabinets to include but not limited to: TN2602 Crossfire VoIP, and IPSI IP controller boards.
• Maintain Avaya CMM for both the weapons station and Air Base monitoring health of both servers and troubleshooting any issues that may arise.
• Program call VDNs and Call Vectors within the CM6 and troubleshoot any issues with the call Vectors.
• Maintain daily maintenance of all switch activities to include moves, adds, changes, trunking, testing circuits, etc.
• Work with Air Force in troubleshooting Cisco switch issues that may impair the VoIP phones.
• Support all CMM voice setups to include Auto Attendants and sub attendants.
• Install basic phones, Caller ID phones, digital phones-6416D+, 2420, 9408 and VoIP phones.
• Utilize remote laptop to program VoIP phones at various buildings.
• Work with Air Force on getting VLANs trunked to correct buildings for proper VoIP installation.
• Maintain various T1 circuits on South Annex.
• Support work orders installing Cat 5e/6 and fiber cable runs with jacks/RJ45 connectors and end to end testing.
• Support all fiber terminations and repair of broken fiber terminations.
• Splice copper and fiber cables to include all configurations of fiber patch panels.

Qualifications

3+ years experience providing inside plant support for telephone or telecommunication systems. Must be Security+ certified. Must be Avaya certified or have a certificate of training in Avaya Communication Manager, System Manager, Aura Session Manager, and Session Border Controller Enterprise. Extensive experience with switches as well as related switch concepts. Experience in telephony and cable systems architecture, integration techniques, and testing methods. Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results. May be required to crawl under/behind customer work environments to gain access networking equipment. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled