DoD NOC Technician II - 24/7 Network Operations

Leidos; Shiloh (IL); On-site; USD 40,000 - 73,000; Full time

Job summary

Leidos is seeking a NOC Technician II at Scott AFB, IL to support DISA-provided GIG capabilities in the 24x7 DGOC. The role involves monitoring, incident handling, and coordination with the O&M team to maintain mission-critical network services.

Due to contract requirements, US Citizenship and an active Secret clearance are required. The position calls for 1-3 years of relevant experience and readiness to work a 24/7 schedule in a fast-paced defense environment.

Qualifications

• Certification: DoD-8570 IAT Level 2 required by start date (e.g., Security+ CE).
• Availability: ability to work in a 24/7 operational environment.
• Experience: experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Expertise: proficiency in routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching.
• Network Knowledge: understanding of network topologies (transport and IP).
• Security Clearance: Active Secret clearance.

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ ITSM. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
• Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Support fault isolation and diagnose network issues, including testing and troubleshooting.
• Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages.
• Restore networks and services to full operation, ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
• Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training, SOPs, and tools within O&M.

Job description

Leidos is seeking a NOC Technician II at Scott AFB, IL to support DISA-provided GIG capabilities in the 24x7 DGOC. The role involves monitoring, incident handling, and coordination with the O&M team to maintain mission-critical network services.

Due to contract requirements, US Citizenship and an active Secret clearance are required. The position calls for 1-3 years of relevant experience and readiness to work a 24/7 schedule in a fast-paced defense environment.