24/7 NOC Technician II – DoD Network Operations

Leidos LLC; Illinois; On-site; USD 40,000 - 73,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking a NOC Technician II at Scott AFB, IL to monitor, diagnose, and resolve DISA-provided network services in a 24/7 operations center. You will create and track incidents in ServiceNow, coordinate with O&M teams, and maintain SLAs while ensuring rapid restoration of services.

The role requires DoD-8570 IAT Level 2 certification, a Secret clearance, and familiarity with routers, switches, crypto devices, and related telecom gear. Must work a 24/7 shift pattern.

Qualifications

• High school diploma and 1–3 years of related work experience.
• DoD-8570 IAT Level 2 certification required by start date.
• Active Secret clearance preferred.
• Experience with alarm surveillance, fault management, LAN maintenance, or performance management.
• Proficiency in two of: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies (transport and IP).

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ ITSM. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers.
• Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
• Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages.
• Restore networks and services to full operation, ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation.
• Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training, SOPs, and tools within O&M.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Network topology

Two of routers/switches/crypto/DSN-DRS

ServiceNow ITSM

MS Office Suite

Cisco/Juniper knowledge

Security clearance (Secret)

Tools

ServiceNow ITSM

MS Office Suite

Job description

Leidos is seeking a NOC Technician II at Scott AFB, IL to monitor, diagnose, and resolve DISA-provided network services in a 24/7 operations center. You will create and track incidents in ServiceNow, coordinate with O&M teams, and maintain SLAs while ensuring rapid restoration of services.

The role requires DoD-8570 IAT Level 2 certification, a Secret clearance, and familiarity with routers, switches, crypto devices, and related telecom gear. Must work a 24/7 shift pattern.