DoD Modernization Program Manager (ServiceNow)

Illumination Works LLC.; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Illumination Works LLC is seeking a highly organized Program Management Analyst to support modernization initiatives using ServiceNow. You will coordinate across program teams, stakeholders, and technical resources to ensure successful deployment and integration of mission-critical applications.

The ideal candidate will manage multiple priorities, translate requirements into action, and maintain strong communication with diverse teams.

Qualifications

• Bachelor's degree in IT, business, CS, or related field is required.
• 5+ years of program management, project coordination, or related experience.
• Strong organizational, planning, and prioritization skills.
• Experience collecting, managing, and prioritizing user requirements.
• Excellent written and verbal communication skills.
• Experience coordinating efforts across multiple stakeholders and teams.
• Ability to support multiple initiatives in a dynamic environment.
• Must have or be willing to obtain Secret Clearance (US Citizenship required).
• Ability to pass drug test and background screen.

Responsibilities

• Support program execution for multiple modernization initiatives.
• Solicit requirements and translate them to technical execution.
• Track project schedules, milestones, deliverables, risks, and dependencies.
• Coordinate activities among government stakeholders, technical teams, and end users.
• Facilitate meetings, working groups and stakeholder engagements.
• Assist in user onboarding and operational transition activities.
• Support data governance and cross-system integration efforts.
• Develop executive briefings, reports, and program documentation.
• Ensure alignment of activities with LOEs and strategic objectives.

Skills

Clear communication

Organization

Requirements management

Multi-project prioritization

Stakeholder collaboration

Government/DoD context

Analytical thinking

Problem solving

Team coordination

Adaptability

Education

Bachelor's degree in Information Technology, Business, Computer Science, or related field

Tools

ServiceNow

Job description

Illumination Works LLC is seeking a highly organized Program Management Analyst to support modernization initiatives using ServiceNow. You will coordinate across program teams, stakeholders, and technical resources to ensure successful deployment and integration of mission-critical applications.

The ideal candidate will manage multiple priorities, translate requirements into action, and maintain strong communication with diverse teams.