ServiceNow Platform & Enablement Lead

Illumination Works LLC.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Illumination Works seeks a ServiceNow Program Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role blends ServiceNow administration, user support, and stakeholder engagement to ensure users can access and utilize newly deployed capabilities.

Hybrid to Remote work with involvement across multiple bases and the DoD environment; requires 5+ years in ServiceNow, active DoD clearance, and strong

Qualifications

• Active DoD Secret clearance (US citizenship required).
• CompTIA Security+ CE or equivalent DoD 8570/8140-compliant cert.
• 5+ years supporting ServiceNow, ITSM, or enterprise platform operations.
• Experience managing user accounts, permissions, roles, and access workflows.
• Strong communication and stakeholder management skills.
• Experience supporting project, program, or implementation activities.
• Ability to work with both technical and non-technical audiences.
• Bachelor's degree in IT, business, CS, or engineering.

Responsibilities

• Administer and support ServiceNow platform capabilities and workflows.
• Develop new capabilities within ServiceNow and suggest best practices.
• Manage user onboarding, account provisioning, role assignments, and access requests.
• Coordinate system access and ensure users can effectively leverage applications and services.
• Support deployment and integration of applications as needed.
• Collaborate with government stakeholders, developers, and system owners.
• Identify opportunities to improve workflows, automation, and user experience.
• Assist with reporting, metrics, dashboards, and status communications.
• Provide end-user guidance, training support, and process documentation.

Skills

ServiceNow

Security clearance

Communication

Stakeholder mgmt

ITSM

Education

Bachelor's degree in IT, Business, CS, Eng or related field

Tools

ServiceNow Platform

Job description

Illumination Works seeks a ServiceNow Program Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role blends ServiceNow administration, user support, and stakeholder engagement to ensure users can access and utilize newly deployed capabilities.

Hybrid to Remote work with involvement across multiple bases and the DoD environment; requires 5+ years in ServiceNow, active DoD clearance, and strong