DoD IT Support Specialist — Tier 1–3

Saalex; Tidewater (MS); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off

Training & Development

Job summary

A leading engineering and IT services company is seeking a Technical Support Specialist in Tidewater, MS. The role involves providing Tier 1–3 support for users and systems, troubleshooting issues, and ensuring compliance with DoD requirements. Candidates should have 3–5 years of experience in technical support and at least an Associate’s degree in a relevant field. Benefits include health care, retirement plan, and paid time off.

Qualifications

• 3–5 years of experience in technical support, help desk, or IT support roles.
• Experience supporting Windows or Linux operating systems and standard office applications.
• Familiarity with ticketing systems and IT service management processes.

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user incidents, service requests, and system issues.
• Document incidents, resolutions, and system changes using ticketing systems.

Skills

Technical support experience

Customer service skills

Troubleshooting

Knowledge of networking concepts

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Ticketing systems

Windows

Linux

Job description

A leading engineering and IT services company is seeking a Technical Support Specialist in Tidewater, MS. The role involves providing Tier 1–3 support for users and systems, troubleshooting issues, and ensuring compliance with DoD requirements. Candidates should have 3–5 years of experience in technical support and at least an Associate’s degree in a relevant field. Benefits include health care, retirement plan, and paid time off.