DoD IT Support Specialist — Tier 1–3

Saalex; Tidewater (MS); In loco; USD 45.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off

Training & Development

Descrizione del lavoro

A leading engineering and IT services company is seeking a Technical Support Specialist in Tidewater, MS. The role involves providing Tier 1–3 support for users and systems, troubleshooting issues, and ensuring compliance with DoD requirements. Candidates should have 3–5 years of experience in technical support and at least an Associate’s degree in a relevant field. Benefits include health care, retirement plan, and paid time off.

Competenze

• 3–5 years of experience in technical support, help desk, or IT support roles.
• Experience supporting Windows or Linux operating systems and standard office applications.
• Familiarity with ticketing systems and IT service management processes.

Mansioni

• Provide Tier 1–3 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user incidents, service requests, and system issues.
• Document incidents, resolutions, and system changes using ticketing systems.

Conoscenze

Technical support experience

Customer service skills

Troubleshooting

Knowledge of networking concepts

Formazione

Associate’s or Bachelor’s degree in IT or related field

Strumenti

Ticketing systems

Windows

Linux

Descrizione del lavoro

A leading engineering and IT services company is seeking a Technical Support Specialist in Tidewater, MS. The role involves providing Tier 1–3 support for users and systems, troubleshooting issues, and ensuring compliance with DoD requirements. Candidates should have 3–5 years of experience in technical support and at least an Associate’s degree in a relevant field. Benefits include health care, retirement plan, and paid time off.