DoD IT Support Specialist II – Tier 2

Agil3 Technology Solutions (A3T); Quantico (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Paid Holidays

PTO

Tuition Assistance

Parking Reimbursement

Job summary

Agil3 Technology Solutions (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/II support for a U.S. Government IT environment.

The role serves as the primary interface between users and support, handling workstations, Microsoft 365, Active Directory, and related end-user tech. Responsibilities include incident management, triage, remote and deskside assistance, and proactive problem documentation.

Qualifications

• 3–5+ years of IT help-desk, desktop-support, or end-user computing experience.
• Active DoD Secret security clearance required.
• DoD 8140/DCWF requirements for Work Role 451 at the Intermediate level (Security+ or higher).
• Experience with Windows workstations, Microsoft 365, AD, and ticketing systems.
• Strong analytical and communication skills.

Responsibilities

• Provide Tier I/II support via phone, remote tools, tickets, and in-person assistance.
• Log, categorize, prioritize, and resolve incidents in the ITSM system.
• Troubleshoot hardware, OS, apps, peripherals, printers, and connectivity.
• Assist with user account management and SAARs/documentation.
• Coordinate with cyber and network teams for escalations.
• Document troubleshooting steps and resolutions clearly.

Skills

IT support

Active Directory

Microsoft 365

Troubleshooting

Customer service

DoD security

Remote support

Education

Associate's or Bachelor's degree in IT/CS

Tools

SCCM/MECM

Intune

PowerShell

ServiceNow

Job description

Agil3 Technology Solutions (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/II support for a U.S. Government IT environment.

The role serves as the primary interface between users and support, handling workstations, Microsoft 365, Active Directory, and related end-user tech. Responsibilities include incident management, triage, remote and deskside assistance, and proactive problem documentation.